Shipping & Delivery
GENERAL DOMESTIC SHIPPING:
All Domestic Canadian shipping is by Canada Post or FedEx. All orders are shipped from Oakville, Ontario. Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped due tp increased shipping volume or inclement weather which is out of our control.
INTERNATIONAL SHIPPING:
All US & International shipping is by FedEx or DHL. All orders are shipped from Toronto, Ontario. Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped due to increased shipping volume or inclement weather which is out of our control.
To inquire about delivery options and costing, please reach out to concierge@arcadehome.com. Please note customers are responsible for all import taxes, duties, and carrier fees.
IN-STORE PICKUP:
In-store pickup is available for most of our items and is dependent upon stock availability. Should your order contain items such as large furniture pieces, artwork, made-to-order items, etc., please proceed with shipping as your delivery method.
FREIGHT SHIPMENTS:
Large furniture, art, custom furniture and select items are shipped via freight carrier due to size, weight, and the delicate nature of the item. Product listings on these items will highlight the shipping method for review at time of purchase.
If the freight shipping cost is not automatically included at checkout, our team will be in touch within 24 hours to confirm cost. Costing ranges from $800-$1500 CAD for curbside delivery of the crate. This fee includes shipping and crating. For white glove options, please reach out to concierge@arcadehome.com for a quote.
Please note, as we are a Canadian company, all international freight shipments require additional customs documentation for clearance. Our team will be in touch after your purchase to request information as needed.
CUSTOM FURNITURE AND OVERSIZED ITEMS:
Custom furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves our store or supplier.
Once your order has been processed, crated, and shipped, you will receive an email regarding your shipment. Most carriers schedule deliveries Monday through Friday between 9-5pm. Rural areas may have reduced delivery windows due to limited routes and may take longer than usual. Your freight carrier will contact you within 1-2 days of delivery to finalize delivery, typically with a 4-hour window. Please note that if your order contains multiple made-to-order/custom items with varying lead times, delivery will be consolidated into one shipment with the latest quoted lead time.
It is the responsibility of the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Arcade Home will not be held responsible if the piece does not fit into the buyer’s home. All custom furniture is final sale and not eligible for return.
FREIGHT CARRIERS:
Arcade Home does not have an in-house delivery service. All shipments and deliveries are carried out via third party delivery companies.
We ask that you inspect your items upon delivery and provide a signature upon receipt. Arcade Home will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately and notate in thorough detail on the bill of lading. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company. Arcade Home will happily accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.
LEAD TIMES:
We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1-3 weeks for delivery. For orders with multiple items, our team will partially ship in stock items should there be a significant delay in part of the order.