Sale and clearance merchandise is final sale.
All item(s) must be returned/exchanged with 7 days of the receipt of the item(s).
Any product accepted for return must be in original and unused condition (item and
packaging).
Customer must be able to provide the original receipt.
All special order and non-stocking. These items require a minimum 50% deposit and are submitted for production immediately upon order placement as they are built to your specifications. The remaining 50% balance will be charged when your order is ready for shipping.
You may not cancel or return a custom order or special order.
Unlimited Items Delivered by Truck for a flat rate of $250.00 in the GTA
We deliver product(s) to the room of choice in your home. We assemble and set up the products and remove all the packaging materials. Our service does not include removing existing furniture, mounting art/mirrors, or connecting any electrical items. If you are requesting delivery to a multi-unit building, please ensure that you have the proper elevator booked. Upon pickup or delivery, you will be asked to sign an acceptance of your merchandise and affirm that it is free of damage and manufacturer defects.
Unlimited Items Delivered by Truck for a Flat Rate of $150* in the GTA
We deliver products to the entrance door of your choice without going inside your house/building. Please ensure that you can move your items inside without our assistance. Assembly is not included in this delivery option. If you live in a multi-unit building, we will not enter the building and you must be willing to take the items at the front door or loading door. You will be required to do a unit count of all items being delivered and provide a signature to confirm your acceptance of the product(s).
Unlimited Items for a Flat Rate of $25* in the GTA
We deliver products via ground carriers (e.g., UPS, Canada Post for smaller items) to your delivery address in the Greater Toronto Area. Only available on small items that can be safely shipped through Parcel Delivery. A tracking number is provided after your item(s) ship.
Pickup
We also offer Free Pickups from our showroom. Please email our pickup department (info@arcadehome.com or 24 hours ahead to schedule a pickup.
*Commercial and larger orders may be subject to additional delivery fees.
Return Deliveries
Shipping and delivery fees are not refundable after your delivery and the customer is responsible for paying the shipping fees to have the item(s) returned to our warehouse.
Greater Toronto area includes: Oakville, Burlington, Toronto, Richmond Hill, Thornhill, Mississauga, Scarborough, Markham, Unionville, Vaughan, Pickering, Ajax, Milton, Brampton, and Kleinberg